Our website is using cookies to deliver best possible experience to you. By using it you agree to cookies policy.
We have had a wonderful time learning and making digital discoveries! We have completed a series of free training courses entitled ‘Modern Senior in Warsaw’, which took place in three districts of Warsaw: Bielany, Żoliborz and Mokotów. During these few weeks, over 300 seniors enthusiastically discovered how to quickly, safely and conveniently take care of official matters and use municipal e-services without leaving home. Read about what this edition looked like, what we learned, and where you can find practical materials if you were unable to attend the meeting!
Senior citizen, did you know that you can now take care of many matters in Warsaw without leaving your home? You no longer have to stand in queues, go from room to room or search for the right telephone number to call the office. With just a few clicks, you can report a problem in your neighbourhood, vote on changes in your district, book an appointment at the office, or check official matters online.
Sounds complicated? Nothing could be further from the truth!
The ‘Modern Senior in Warsaw’ project was created precisely to show you that using municipal e-services is really simple, fast and secure.
We have prepared a special educational and informational brochure for you, which shows you in a simple and clear way how to start using four selected e-services of the city.
From it, you will learn, among other things:
how to deal with various matters through the Contact Centre 19115
how to book appointments online
how to use the mojaWarszawa platform
how to participate in the Citizens' Budget
Each chapter contains practical tips that make it easy to repeat each step.
This brochure has been designed with senior citizens in mind. It is written in simple language, clear and user-friendly, and is ideal as a first step into the world of digital services.
Download the brochure for free and see how easy it can be to use Warsaw's e-services!
We have completed the series of free training courses entitled “Modern Seniors in Warsaw”. Over the course of several weeks, we visited three districts: Bielany, Żoliborz and Mokotów, where we worked with participants to learn how to use Warsaw’s digital services more conveniently, quickly and confidently.
In total, over 300 seniors took part in our seven training sessions, discovering with great curiosity and courage how to:
take care of official matters on the mojaWarszawa platform
make an appointment in just a few clicks thanks to the Appointment Booking System
report problems and obtain information through the 19115 Contact Centre
submit ideas and vote in the Citizens' Budget
The training sessions as part of the ‘Modern Senior in Warsaw’ project took place in several unique, senior-friendly locations in Bielany, Żoliborz and Mokotów:
Bielany district
Senior Support Centre No. 1, Al. Zjednoczenia 13
Senior Support Centre No. 2, ul. Wrzeciono 5a
Bielany Senior Support Centre Senior+, ul. Broniewskiego 56
Żoliborz district
Żoliborz District Office, ul. J. Słowackiego 6/80, in cooperation with the First Żoliborz University of the Third Age
Mokotów district
University of the Third Age for Residents, Warsaw School of Economics, al. Niepodległości 162
University of the Third Age, Mokotów Centre for Resident Integration, ul. Woronicza 44a
It was there that we were able to meet with participants, learn together and conduct practical workshops on the use of the city's e-services.
We would like to thank all our partner institutions, support centres and third age universities for their hospitality, openness and wonderful cooperation. Thanks to you, we were able to create a space full of kindness, support and inspiration – ideal for learning and discovering the digital possibilities of Warsaw together.
We have prepared a special, very easy-to-use educational brochure with practical step-by-step instructions to help you navigate Warsaw's e-services. You can download it for free by clicking here.
It's a great way to start your adventure with digital Warsaw on your own, at your own pace.
As part of the project, we conducted a diverse information and education campaign, thanks to which we were able to reach the residents of the capital both online and offline.
We wanted every senior citizen in Warsaw, as well as their loved ones, to learn about the possibilities offered by municipal e-services and the free educational materials and training courses prepared for them. That is why the campaign was diverse and present where seniors look for information on a daily basis. Thanks to these activities, our project became visible to the residents of Warsaw, especially in three selected districts: Bielany, Żoliborz and Mokotów, and information about the city's e-services reached thousands of people who were able to take advantage of the brochure and training courses.
We would like to thank all the institutions and partners who helped us convey the message of the project to the residents of Warsaw. The project would not have been possible without the funding from the City of Warsaw - as part of grants supporting the digitisation of Warsaw.
